ShoWorks Help Articles

How to send your data file to Gladstone

Summary:
A Gladstone technician may ask that you e-mail your data file to our company in order to review your file for potential errors.

Steps for ShoWorks 2009 Users:

1. Click the Office Button , then Utilities, then "Send Data File to Gladstone".
2. Follow the onscreen instructions.

Steps for ShoWorks 2006 or ShoWorks 2009 Users:

1. Make sure that you are running the latest version of ShoWorks.  The version number can be found by Running ShoWorks and selecting Help, then About ShoWorks.  The version number should begin with 11 for users of ShoWorks 2006 and 10 for users of ShoWorks 2003. For example, 11.06.  To verify that you have the latest version, check our updates page from the web site.
2. Run ShoWorks and note the name and location of your data file.  This is shown in the title bar at the VERY top of the ShoWorks screen.
   
   
3. Close ShoWorks
4. Go to our upload site at fairsoftware.com/upload  .
5. Upload your data file (from the location found in step 1) to our site.  Note: this may take a long time depending on the speed of your Internet connection.  This may vary from under one minute to over an hour.
6. When your upload is complete (please make sure it is complete, as the process may take a long time), go to our contact page and notify us that you have sucessfully uploaded your file and let us know why you are sending it (what we need to do).  If you are sending the data file because you have encountered errors, state EXACTLY how we can reproduce the errors in a step-by-step fashion.

Notes:
Do not send the file ShoWorks 2006.swk (for ShoWorks 2006 users) and do not send the file ShoWorks 2003.mdb (for ShoWorks 2003 users).  This is the program file and does not contain your data.